Refund Policy

1. Returns
You have 8 days from the date of delivery to request a return. Items must be unused, in original packaging, and in the same condition that you received them.

2. Non-Returnable Items
Certain items cannot be returned, including:

Gift cards
Downloadable digital products
Personal care items (if opened)
Sale or clearance items (if applicable)

3. Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within [X] business days.

4. Shipping Costs
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

5. Exchanges
We only replace items if they are defective or damaged. Contact us at [your email] to request an exchange.

6. Late or Missing Refunds
If you haven’t received a refund yet:

Check your bank account again
Contact your credit card company
Contact your bank
If you’ve done all of this and still have not received your refund, please contact us.

7. Contact Us
For returns and refunds inquiries:
Email: info@accessasiaholiday.com
Address: Jl Uluwatu 36, Jimbaran, Bali